Privacy Policy
Your privacy matters to us. This policy explains how NovoNGrowthX collects, uses, and protects your personal information when you use our AI performance monitoring services.
Information We Collect
When you interact with our AI performance monitoring platform, we collect several types of information to provide you with the best possible service. The data we gather falls into three main categories that help us understand your needs and improve our offerings.
Personal Information
We collect basic contact details when you register for our services or reach out to our team. This includes your name, email address, company name, and phone number. When you create an account, we also store your chosen username and encrypted password.
Technical Data
Our platform automatically collects technical information about how you use our services. This includes your IP address, browser type, device information, and usage patterns within our monitoring dashboards. We also track API calls and system performance metrics to ensure optimal service delivery.
AI Performance Data
The core of our service involves monitoring your AI systems. We collect performance metrics, error logs, response times, and system health data. This information is essential for providing accurate monitoring reports and identifying potential issues before they impact your operations.
How We Use Your Information
Every piece of information we collect serves a specific purpose in delivering and improving our AI performance monitoring services. We believe in transparency about how your data helps us serve you better.
We never use your AI performance data for training our own models or share it with competitors. Your monitoring data remains exclusively yours and is used solely to provide the services you've requested.
Data Sharing and Third Parties
We maintain strict controls over who can access your information. Our approach to data sharing is conservative and always in your best interest. Here's exactly when and why we might share your data with others.
We work with carefully selected service providers who help us deliver our monitoring services. This includes cloud hosting providers, email service providers, and payment processors. These partners are bound by strict confidentiality agreements and can only use your data for the specific services they provide to us.
In some cases, we may need to share information to comply with legal requirements. This includes responding to valid legal requests from law enforcement or regulatory authorities. We'll always notify you of such requests unless legally prohibited from doing so.
We will never sell, rent, or trade your personal information to marketers or advertisers. Your data is not a commodity to us – it's a responsibility we take seriously.
Your Privacy Rights
As a user of our services, especially given Taiwan's Personal Data Protection Act, you have several important rights regarding your personal information. We've made it easy for you to exercise these rights whenever you need to.
Access Your Data
Request a complete copy of all personal information we hold about you, including monitoring data and account details.
Correct Information
Update or correct any inaccurate personal information in your account at any time through your dashboard or by contacting support.
Delete Your Data
Request deletion of your personal information, subject to legal and contractual obligations for data retention.
Data Portability
Export your monitoring data and account information in a standard format for transfer to other services.
To exercise any of these rights, simply email us at [email protected] with your request. We'll respond within 30 days and guide you through the process. There's no charge for most requests, though we may ask you to verify your identity for security purposes.
Data Security and Protection
Protecting your information is fundamental to everything we do. We've implemented multiple layers of security to ensure your data remains safe from unauthorized access, modification, or disclosure.
All data transmission between your systems and ours uses industry-standard TLS encryption. Your information is stored in secure data centers with physical access controls, environmental monitoring, and 24/7 security staff. We regularly conduct security audits and penetration testing to identify and address potential vulnerabilities.
Our team members undergo background checks and receive regular security training. Access to your data is strictly limited to employees who need it to provide your services, and all access is logged and monitored.
While we implement robust security measures, no system is completely immune to threats. We maintain incident response procedures and will notify you promptly if any security breach affects your data.
Data Retention and Deletion
We keep your information only as long as necessary to provide our services and meet legal obligations. Different types of data have different retention periods based on their purpose and regulatory requirements.
Account Information
Basic account details are retained for the duration of your service agreement plus 3 years for business and tax purposes. You can request earlier deletion, subject to legal requirements.
Monitoring Data
AI performance data is typically retained for 24 months to enable historical analysis and trend reporting. You can configure shorter retention periods in your account settings or request specific data deletion.
Support Communications
Customer support interactions are kept for 2 years to help us resolve future issues more effectively and improve our service quality.
International Data Transfers
While our primary operations are based in Taiwan, some of our service providers and backup systems may be located in other countries. When we transfer your data internationally, we ensure appropriate safeguards are in place.
We only work with providers who offer adequate data protection standards, and we use standard contractual clauses approved by relevant data protection authorities. All international transfers are logged and monitored for compliance with applicable privacy laws.
Cookies and Tracking Technologies
Our platform uses cookies and similar technologies to enhance your experience and provide essential functionality. Most cookies are necessary for the service to work properly, while others help us understand how you use our platform.
Essential cookies enable core features like user authentication and session management. Analytics cookies help us understand which features are most useful and where we can make improvements. You can control non-essential cookies through your browser settings, though this may affect some functionality.
Changes to This Policy
We review and update this privacy policy regularly to reflect changes in our services, legal requirements, or industry best practices. When we make significant changes, we'll notify you by email and through our platform.
Minor updates that don't affect your rights or how we use your data may be made without advance notice. We encourage you to review this policy periodically to stay informed about how we protect your information.
Questions About Privacy?
If you have questions about this privacy policy
or how we handle your data, we're here to help.
Email: [email protected]
Phone: +88635153011
Address: 632, Taiwan, Yunlin County, Huwei
Township, 大屯95-3號